|
|
All FAQs » Troubleshooting »
My site disappeared! How can I get it back?
If you've put some bad HTML code into either an entry on your site, or your Look and Feel... it can prevent the page from loading. This can make it seem as if your entire site has disappeared!
Rest assured, your site is still safe and sound on Xanga. You can easily remove the offending code, using Xanga's "Safe Mode".
Here's how it works:
ENTER SAFE MODE
In Safe Mode, you can see the HTML source of the item that is causing problems:
http://www.xanga.com/Private/safemode.asp
Once you've identified the code you've just added, you can delete it and your site should return to normal
RETURNING TO YOUR SITE
To return to your site from the safe mode page, click the link to your site at the top right of the safe mode page. From there, you will be taken back to your private site. You can sign out normally from there then.
A FEW NOTES IF YOU CAN'T FIND THE BAD CODE
- CHECK YOUR HEADER CODE
A common problem is the header code. So copy and paste the header code on to another application (make sure you save it). Then delete that code from the safe mode page and return to your site (you can click the upper right link to your site in the safe mode page).
Give it a chance to refresh or refresh the site yourself. If it works, then it was the header code. If it doesn't, then you can resubmit the code at a later time since you have saved it.
- SOMETIMES IT'S BEST TO BREAK IT DOWN AND THEN BUILD IT UP AGAIN:
If you're not sure what the problem is then the best thing to do is to go to your "safe mode" and from there you can edit or delete all the features that you may have added to your site.
First, make sure to copy and save the codes into another application like Word or Notepad. Then return to your site (at the top of that safe mode page, you can click the link back to your site) and make sure that the site works fine by itself.
If it does. then resubmit the codes back into your site one at a time until you find a code that breaks the site.
|
|
|