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I can't sign onto my Xanga site on my computer, even though I can on other computers?!


If you can sign onto Xanga using one computer, but not on another one... that really helps us diagnose the situation.

For starters: it is almost certainly an issue with your computer's browser, not with your password.  This helps us narrow it down.

We've pulled together a list of the most common problems with a browser that can prevent a successful signin. We hope that one of these works for you!

Do you have cookies turned on?

If you are having trouble signing in, it may be because your browser does not accept cookies. Like most sites, our server uses cookies to keep track of your username and password.  We've pulled together a FAQ on how to enable this here:

How do I accept cookies so that I can sign into Xanga?
http://help.xanga.com/acceptcookie.htm

Are you using a Smiley Toolbar, like SmileyCentral or Hotbar?

This can cause problems with signin. For more information, please see:

I just installed Hotbar or SmileyCentral, and now I can't sign in?!
http://help.xanga.com/justinstalledsmileys.htm

Clear your cookies

Sometimes you may just have some bad cookies that are causing issues. Clearing your cookies lets you start with a fresh copy. Clearing your cookies is usually an option in your browser's "Preferences" or "Internet Options" menu.

Does your computer have the date set correctly?

Believe it or not, if by some odd stroke of luck your computer has its date set waaaaaaay in the future (sometime later than 2037), you might have issues logging in when "remember me" is checked. We've taken all the necessary steps to insure this doesn't happen, but you might want to double check your date just to make sure.

Try the "remember me" option

When logging in, try checking the "remember me" checkbox. If this works, remember to logout of Xanga when you're done by clicking the "logout" link in the upper right corner.

Restart your browser

Sometimes browsers can get out of whack and retrieve incorrect cookie information. If you've been able to log in before and can't now, it is probably a browser issue. Try closing all instances of your browser, waiting a few seconds, and then starting it back up again.

Reboot your computer

Here it is: the good ole reboot. Sometimes even after closing and reopening your browser, your computer may still retain some faulty information that prevents you from logging in. Restarting your computer purges its memory and gives you a fresh copy of your browser.

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